information & help

Tariffs

  • 2x small hand baggage
    (max. 5 kg & 45 x 35 x 20 cm)
  • Standard in-flight service
  • Bermiles: 0 %
  • Online check-in
  • 2x small hand baggage
    (max. 5 kg & 45 x 35 x 20 cm)
  • 1x large hand baggage
    (max. 8 kg, max. 55 x 45 x 25 cm)
  • 1x small checked baggage
    (max. 23 kg & max. total size 275 cm)
  • Standard in-flight service
  • Bermiles: 60 %
  • Airport check-in &
    Online check-in
  • 2x small hand baggage
    (max. 5 kg & 45 x 35 x 20 cm)
  • 1x large hand baggage
    (max. 8 kg, max. 55 x 45 x 25 cm)
  • 1x large checked baggage
    (max. 30 kg & max. total size 275 cm)
  • Seat reservation
  • Standard in-flight service
  • Bermiles: 100 %
  • Airport check-in &
    Online check-in
  • 2x small hand baggage
    (max. 5 kg & 45 x 35 x 20 cm)
  • 1x large hand baggage
    (max. 8 kg, max. 55 x 45 x 25 cm)
  • 1x small checked baggage
    (max. 23 kg & max. total size 275 cm)
  • Seat reservation
  • Premium-On-Board-Service
  • Comfort Seat
  • Standard in-flight service
  • Bermiles: 120 %
  • Priority Boarding
  • Airport check-in &
    Online check-in
  • 2x small hand baggage
    (max. 5 kg & 45 x 35 x 20 cm)
  • 1x large hand baggage
    (max. 8 kg, max. 55 x 45 x 25 cm)
  • 2x large checked baggage
    (max. 30 kg & max. total size 275 cm)
  • Seat reservation
  • Luxury Seat
  • Exclusive in-flight service
  • Lounge access
  • Security Fast Lane
  • Priority boarding
  • Bermiles: 160 %
  • Airport check-in &
    Online check-in
 

Baggage

Reisen mit Berways bedeutet klare Gepäckregelungen für Ihren optimalen Komfort. Hier sind die Details zu unseren Gepäckoptionen:

  1. Small Hand Baggage:
    • Weight: Maximum 5 kg
    • Dimensions: 45 x 35 x 20 cm (Length x Width x Height)
    • Description: Ideal for personal items such as handbags or small backpacks that you can comfortably carry on board.
  2. Large Hand Baggage:
    • Weight: Maximum 8 kg
    • Dimensions: 55 x 45 x 25 cm (Length x Width x Height)
    • Description: More space for longer trips or if you want to carry additional items on board.
  3. Small Checked Baggage:
    • Weight: Maximum 23 kg
    • Dimensions (Total Size): Maximum 275 cm (Length + Width + Height)
    • Description: Perfect for medium-length travels. Utilize this extra space for everything you need for your stay.
  4. Large Checked Baggage:
    • Weight: Maximum 30 kg
    • Dimensions (Total Size): Maximum 275 cm (Length + Width + Height)
    • Description: For more extensive luggage and longer journeys.

Musical instruments larger than 30 × 117 × 38 cm can be transported in the cabin when a separate ticket is purchased. To ensure the instrument can be safely transported in the cabin, it must meet the following requirements:

1. Adhere to a maximum weight of 75 kg (instrument and case combined).
2. Not exceed a seat width of 43 cm.
3. Be housed in a case with a handle through which the seatbelt can be threaded to securely fasten the instrument to the seat.
4. Not protrude more than 30 cm above the top of the seatback. The seat height is approximately 68 cm from the cushion and 114 cm from the floor.
5. Occupy a window seat.
6. Not be in restricted seating rows (emergency exits).

To book a seat for your instrument, add a passenger to your booking and use the name “Mr. Musical Instrument.” If you have already booked flights and wish to add a musical instrument, please contact our customer service team.

Please note that no additional hand baggage is allowed for seats reserved for musical instruments.

Instruments as Hand Baggage:

Small musical instruments that fit within the permissible dimensions for hand baggage can be easily brought on board. There are no specific rules for hand baggage as long as the dimensions and weight comply with regulations.

Cargo Hold Option:

Alternatively, instead of carrying the instrument as hand baggage, there is the option to check the musical instrument as paid checked baggage, especially if the above-mentioned requirements for safe cabin transport cannot be met. Ensure that the instruments are securely and protectively packed to avoid possible damage during transport.

For additional protection of the musical instrument, we recommend obtaining a specialized travel insurance before your journey.

  1. General rules:

    • You have the option of adding sports equipment to your booking for a fee per passenger.
    • The number of small pieces of sports equipment per booking is unlimited, as long as only one piece of sports equipment is carried per person.
  2. Limitation of large sports equipment:

    • To ensure sufficient space for the baggage of all passengers, we limit the amount of large sports equipment carried in the hold.
    • A maximum of six large items of sports equipment can be added per online booking. This limit remains constant, regardless of the number of customers in your booking: until then, a maximum of one piece of sports equipment is allowed for each person. If you require additional sports equipment, please contact our customer service team to check availability.
  3. Two approved sizes:

    • Small (max. 20 kg): golf clubs, skis and ski boots, canoes and kayaks, snowboards, surfboards, diving equipment, possibly riding equipment.
    • Large (max. 32 kg): Bicycles (no electric), hang gliders, paragliders, high jump poles up to 450 cm, sporting weapons.
  4. Specific requirements:

    • Please note the detailed requirements for bicycles and sporting guns to ensure smooth transportation.

If you wish to transport your bicycle with Berways, please observe the following guidelines to ensure a safe journey in the cargo hold:

  1. Packaging instructions:

    • Your bicycle must be packed in a special bicycle case or bicycle bag.
    • Only one bicycle is permitted per suitcase or bag.
    • The handlebars must be flush with the frame.
    • The pedals must be removed or flush with the frame.
    • No other items (e.g. clothing) may be carried in the bicycle case or bicycle bag.
  2. Recommendations for additional protection:

    • We strongly recommend that you deflate the tires.
    • If possible, pack your bike in a sturdy case to ensure additional protection during transit.
  3. Electric bicycles:

    • Electric bicycles cannot be transported on our flights

The following provisions apply to travelers who wish to transport sporting weapons or firearms suitable for competition with BERWAYS:

  1. Authorization:

    • Travelers must be at least 18 years old or accompanied by a person who is at least 18 years old.
  2. Permitted types of weapons:

    • Sporting shotguns with barrels of maximum 60 cm
    • Sporting rifles of all calibers (including air rifles), but no semi-automatic weapons with a caliber larger than .22
    • Single-shot sporting rifles with a maximum caliber of .22
    • Any rifles and handguns with a maximum caliber of .22
  3. Packaging and transportation:

    • All weapons must be unloaded and transported in a suitable weapon bag.
    • A maximum of 5 kg of ammunition is permitted per passenger, securely packed ideally in the manufacturer’s original packaging.
    • Ammunition with explosive or flammable projectiles is prohibited.
  4. Before the trip:

    • Please contact our customer service team before your trip to notify us if you are carrying sporting weapons.
    • Make sure that you have the following documents with you:
      • Documents and licenses
      • Export/import licenses
      • Permits from local and national authorities
  5. Check-in:

    • Arrive at the baggage drop-off counter at least 90 minutes before the scheduled departure time to have all necessary checks carried out. If you arrive late, it may not be possible to take your weapons with you.

Items that are not permitted in hand baggage and/or checked baggage:

  1. Weapons and sharp objects: Firearms, ammunition, knives, scissors or other sharp objects.

  2. Explosive or flammable substances: Any kind of explosive or flammable substances.

  3. Liquids over 100 ml: Liquids over 100 ml are not permitted in hand baggage. Must be transported in checked baggage.

  4. Electronic devices with batteries or rechargeable batteries: Electronic devices with rechargeable batteries or rechargeable batteries must be transported in hand baggage.

  5. Sports equipment: Large sports equipment or equipment with sharp edges.

  6. Valuables: Valuable items such as jewelry, documents and money should not be stored in checked baggage.

  7. Medication: Necessary medication should be kept in your hand luggage so that it is accessible during the flight.

  8. Electronic accessories: Valuable electronic accessories such as power banks and chargers should be kept in your hand baggage.

  9. Perishable foods: Foods that are easily perishable should be avoided.

Damaged baggage

We sincerely apologize that your luggage has been damaged. If the damage occurred during transport by us, we will do everything in our power to repair or replace it as quickly as possible.

Please fill out a Property Irregularity Report (PIR) at our baggage handling counter in the airport’s arrival hall. If no counter is available, alternatively use a baggage service machine or report the damage via a poster with a QR code. Photograph the damage immediately before leaving the airport and report it within 7 days of your flight arrival.

Delayed Luggage

If your luggage is not found after landing, please contact our luggage service team in the arrival hall. Report the damage within 24 hours of arrival online if your luggage is not found.

The reasons for delayed luggage can include technical issues with the luggage system, human errors, or technical issues with the aircraft.

What Happens Next:

Within 5 days of your arrival: More than 90% of delayed luggage is found within the first five days. If we find your luggage, we will inform you and organize its return.

6 to 45 days after your arrival: If we do not find your luggage within five days, we will continue searching and update you on the status. You can check the status online or speak with our team via live chat.

For trips to Egypt or Morocco, luggage must be personally picked up at the airport.

Lost Luggage after 45 days: If your luggage is still not found after 45 days, you can request compensation. We will keep the details on record and notify you if your luggage is found later.

Essential Items and Lost Items

In the event that we cannot return your luggage within 24 hours, we will reimburse up to €25 per person per day for up to three days for necessary expenses. Apply for the refund online and keep all receipts.

Have you lost something? Contact our luggage service team at the airport or the airport’s lost and found office. Items not picked up within 24 hours will be transferred to the airport’s lost and found office.

At the airport

Arrival at the airport:

  1. Check-in: Please allow sufficient time for check-in, either at the counter or conveniently online before your flight. Online check-in enables a faster process.

  2. Security check: Pass through security in good time before departure. Observe the applicable regulations for liquids, electronics and other security requirements.

  3. Hand baggage: Find out about the permitted dimensions and weights for your hand baggage. Valuables and important documents should be stowed in your hand baggage.

At the airport:

  1. Information desk: If you have any questions or uncertainties, please contact the information desk. There you will receive help with flight times, gate information and other matters.

  2. Lounges: If you have access to lounges, check the location and opening hours. Lounges often offer a relaxed atmosphere, catering and internet access.

  3. Shopping facilities: Use the time before your flight to store in the duty-free stores or stock up in the retail outlets as required.

  4. Restaurants and cafés: Enjoy a meal or snack in the restaurants and cafés at the airport. Take the boarding times into account.

  5. Airport app: Check whether the airport offers an app. Many airports have apps with useful functions such as flight status, maps and offers.

Boarding and departure:

  1. Boarding times: Observe the boarding times indicated and be at the gate on time. Delays can lead to missed flights.

  2. Gate information: Follow the gate information displayed on the display boards and listen carefully to announcements.

  3. Boarding process: Follow the boarding process as instructed by the staff. Sequence and priorities are often clearly communicated.

Arrival at destination:

  1. Baggage collection: After landing, go to the baggage collection area and check that your baggage has arrived correctly.

  2. Transportation: Plan your transportation from the airport to your destination in advance. Check the availability of cabs, shuttle services or public transportation.

  3. Necessary documents: Make sure you have all the necessary documents ready for entry, especially for international flights

Booking

Flight search:

  1. Visit the official website: Go to the official Berways website to start the booking process.

  2. Enter flight information: Enter your travel details, including departure city, destination city, travel date and number of passengers.

  3. Filter search results:

    Use filter options to refine the search results according to your preferences, e.g. for direct flights, specific departure times or flight classes.

    Flight selection:

  1. Compare flight options: View different flight options in terms of prices, flight times and stopovers.

  2. Check additional services: Find out about possible additional services such as seat reservations, baggage options or insurance.

  3. Flexible fares: Check if flexible fare options are available in case your travel plans might change.

Booking process:

  1. Enter passenger details: Enter the required passenger information, including name and contact details.

  2. Select additional services: Select any additional services and enter your preferred seating options.

  3. Payment: Finalize the booking by entering the payment information and completing the booking process.

Booking confirmation:

  1. Checking the confirmation: After completing the booking, check the booking confirmation to ensure that the travel dates and passenger information are correct.

  2. Make a note of the booking number: Make a note of the booking number as this is required for check-in and any inquiries.

  3. Check contact information: Make sure your contact information is correct to receive important notifications.

With Berways Flex-Option we offer you the opportunity to make your travel plans as flexible as possible. Here is some important information about the Flex Option:

  1. Free rebooking: With the Flex option, you can rebook your flight dates once free of charge. This is particularly practical if your travel plans change, up to 90 minutes before departure.

  2. Date changes made easy: If you find that you would like to take your flight at a different time, you can use the Flex option to adjust the date of your trip.

  3. Date changes made easy: If you find that you would like to take your flight at a different time, you can use the Flex option to adjust the date of your trip.

  4. Simple online changes: The Flex option allows you to make changes to your flight details conveniently online. This saves you time and effort.

  5. Cancellation free of charge: Up to 7 days before departure.

Check-In

Question: Can I perform the online check-in without having an account?

Answer: Absolutely! If you don’t have an account, you can easily complete your online check-in using your booking number and the traveler’s name. Enter this information to access your booking and initiate the check-in process.

Question: I can’t find my flight when I enter my flight number. What should I do?

Answer: Simply log in with your booking number and the traveler’s name to access your booking. If you still encounter difficulties, feel free to contact us via live chat for assistance.

Question: Is it mandatory to log in to perform the online check-in?

Answer: Not at all. If you don’t have an account, no worries. Just enter your booking number and the traveler’s name to start the check-in. If you have an account, you can log in to access additional features.

Question: Can I choose my seat in advance?

Answer: Yes, the online check-in allows you to select your preferred seat if available. Take advantage of this opportunity to make your flight even more enjoyable.

For any further questions or assistance, we are available around the clock.

Question: Until when is the online check-in available?

Answer: The online check-in is available until 120 minutes before departure. After that, it is closed for your flight.

Question: Where do I need to drop off my luggage?

Answer: You must drop off your baggage the regular check-in counter at the airport if you have added any.

Question: How does the airport check-in with Berways work?

Answer: Our airport check-in is simple and convenient. Head to the Berways check-in counters in the departure hall. Friendly staff will be available to assist you with check-in and baggage drop-off.

Question: Can I choose my seat at the airport?

Answer: Yes, at the airport, you have the option to choose your preferred seat, if available. Our staff at the check-in counter will be happy to assist you with this.

Question: Is a printed boarding pass mandatory?

Answer: No, you can display your boarding pass on your mobile device. However, if you prefer a printed boarding pass, our staff at the airport is available to assist you.

Question: Can I check in luggage at the airport?

Answer: Yes, at the airport, you have the option to check in your luggage. Our staff will assist you with the baggage drop-off and happily answer any related questions.

Question: Is there assistance for special needs at the check-in counter?

Answer: Certainly, we provide assistance for passengers with special needs. Please inform us in advance of your requirements so that we can offer you the best possible service.

Question: How early should I arrive at the airport before departure?

Answer: We recommend arriving at the airport at least two hours before the scheduled departure. This allows for a stress-free check-in process and provides ample time for security checks.

Handicap

Question: What support does Berways offer for passengers with disabilities?

Answer: At Berways, our goal is to provide a pleasant journey for all passengers. We offer comprehensive support for passengers with disabilities, both at the airport and during the flight.

Question: How can I request special assistance?

Answer: To request special assistance, please inform us of your requirements during the booking process or contact our customer service in advance. We will ensure that all necessary arrangements are made to make your journey as comfortable as possible.

Question: Are there special facilities at the airport for passengers with disabilities?

Answer: Yes, the airports are equipped with facilities that cater to the needs of passengers with disabilities. This includes accessible entrances, wheelchairs, and support personnel.

Question: How is the boarding process for passengers with disabilities conducted?

Answer: Passengers with disabilities are given priority during the boarding process to ensure a smooth experience. Our ground staff is available to assist you and ensure that you board comfortably.

Question: Can I bring my own wheelchair to the airport and on board?

Answer: Yes, you can bring your own wheelchair. Please inform us of your requirements during the booking process so that we can ensure all necessary arrangements are made. The wheelchair will be taken to the cargo hold for the flight.

Question: Are there special seats for passengers with disabilities?

Answer: Our aircraft have seats that are suitable for passengers with disabilities. Let us know your preferences during the booking process so that we can reserve the best seating options for you.

Kids & Animals

Question: What regulations apply to infants under 2 years old at Berways?

Answer: Children under 2 years old are considered infants and travel on the lap of an adult without a separate seat. Infants are usually subject to a fee, which can vary depending on the flight route.

Question: Can I book a separate seat for my infant?

Answer: In most cases, parents have the option to book a separate seat for their infant. This is particularly advisable to ensure more comfort during the flight. However, booking a separate seat for infants may involve additional costs.

Question: What amenities are available for infants?

Answer: Onboard, we often provide special amenities for infants, such as baby cots or changing tables. Please inform us in advance of your needs so that we can ensure all necessary arrangements are made.

Question: Can I bring baby food and milk on board?

Answer: Yes, parents are allowed to bring baby food, milk, and other necessary items for their infant on board. It is advisable to store these items in your carry-on luggage.

Question: Do I need special documents for my infant?

Answer: For domestic flights, a valid photo ID is often sufficient. For international travel, your infant typically needs their own passport and may require a visa, depending on your destination.

Question: Are there special safety precautions for infants?

Answer: Yes, during the flight, infants on their parents’ laps must use a special safety belt loop. In some cases, special safety vests for infants may also be provided.

Kids between 2 – 12 years receive a 25% discount on the basic fare (excluding taxes and fees).

Currently, kids under the age of 16 traveling alone cannot fly with us, we ask for your understanding.

Animals of any kind are currently not permitted on our flights. We ask for your understanding.

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Messages

Dear passengers,

We would like to point out that it is in the nature of our young start-up, Berways, that certain operational processes occasionally do not work as intended. If you notice any irregularities, we kindly ask you to contact us or send us your feedback. Your feedback is extremely important to us so that we can continue to improve our services for the future together with you and other valued customers.

The Berways team

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