Contact

Are you sure you want to contact us? We have compiled useful information for you in our FAQ – “Frequently Asked Questions and Answers.” If you have any questions about booking, canceling, or rebooking a charter flight, or if the flight was booked through a tour operator or travel agency, please contact them directly.

Contact form

If you need further personal assistance, have any questions, or would like to provide feedback, we recommend contacting us via our contact form. You can submit your request there around the clock and will receive a response within 48 hours.

Topic

Departure airport

Arrival Airport

Flight number

Booking number

Message

Title

First Name

Last Name

E-Mail

Phone number

Adress

Postcode

City

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Hotline

Alternatively, you can call our hotline, where we will be happy to help you during service hours. Please note that there may be longer waiting times.

Monday – Friday from 8:00 a.m. to 8:00 p.m. (CET)

Saturday, Sunday, and public holidays from 10:00 a.m. to 4:00 p.m. (CET)

*At normal local rates – landline calls within Germany

Contact

Contact form

Hotline

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