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FAQ

Booking

You can book a fan or event flight with BERWAYS via our website www.berways.com.

You can book a BERWAYS flight as part of a package tour through a tour operator or travel agency.

When booking fan and event flights via our website, the following payment options are available to you:

  • PayPal
  • Credit cards: VISA, Mastercard, American Express

We are happy to assist you with any changes to your fan and event flight booking. Simply contact us. Changes cannot be made online.

If you wish to cancel your BERWAYS flight, please contact our customer service.

If you booked your flight through a travel agency or as part of a package tour, please contact the respective tour operator or travel agency.

For fan and event flights, you will find your booking number in the booking confirmation you received by email.

For charter flights, you will find it in the booking confirmation, in the travel documents from your tour operator, or you can request it directly from your contact person.

Check-in

Check-in is only possible at the airport. Please allow sufficient time.

No. Online check-in is not available for any BERWAYS flights. Check-in is only possible at the airport.

Please arrive at the check-in counter at the airport in good time so that you are checked in and have your boarding pass at least 60 minutes before departure. We recommend arriving at the check-in counter at least 90 minutes before departure.

Baggage

You can find all information about baggage HERE. The exact baggage allowances can be found in your booking confirmation.

You drop off your checked baggage at the check-in counter at the airport.

You can find all information about baggage HERE.

You can find all information about baggage HERE.

We are sorry that your baggage has been lost or damaged.

Report the damage or loss immediately to the responsible handling agent (“Lost & Found”) at your destination airport and have a damage report drawn up. Alternatively, you can send the damage report to BERWAYS.

If the loss or damage is only reported after you have left the airport premises, you must prove that it did not occur between baggage claim and the time of reporting.

Baggage that is not considered free baggage allowance due to its weight, size, or nature (e.g., sports equipment, weapons) is considered special baggage or excess baggage.

This must be registered at least 72 hours before departure and is subject to a fee (except for mobility aids, etc.).

Transportation will only take place after confirmation by BERWAYS and is subject to available capacity and safety regulations.

Animals (with the exception of recognized assistance dogs) are not permitted on BERWAYS flights.

Barrier-free travel
& Traveling with children

Yes, you can travel barrier-free with BERWAYS. You can find all information about barrier-free travel HERE.

You can find all information on the topic of “Traveling with children” HERE.

Pregnant women may travel until the end of the 32nd week of pregnancy if they present a medical certificate (pregnancy log) confirming their stage of pregnancy. If the flight falls within the period after the 32nd week of pregnancy, BERWAYS may refuse carriage. This applies to the outbound flight even if only the return flight falls within this period. To avoid health risks, we recommend consulting your doctor before traveling.

Safety

Yes, power banks may have a maximum capacity of 100 Wh per device.

Up to 5 devices are allowed per person. They must be carried in your hand baggage and be accessible at all times.

For safety reasons, however, power banks may not be used on board and must be switched off.

No. All BERWAYS flights are non-smoking flights. Smoking any type of cigarette, including electronic cigarettes, is prohibited on board. Electronic cigarettes and their batteries may only be carried in hand baggage.

No. The consumption of alcoholic beverages not served by the cabin crew is not permitted on board.

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