FAQ
Booking & Payment
Where can I book a BERWAYS flight?
You can book flights with BERWAYS via our website www.berways.com, at travel agencies, or with tour operators as part of a package tour.
What payment methods are offered?
When booking via our website, the following payment options are available to you:
PayPal and credit cards (VISA, Mastercard, American Express)
How can I change my booking?
You can make changes to your BERWAYS flight booking in the “My Booking” section of our website. There you can, for example, book additional services or rebook your flight. Alternatively, you can also contact us directly.
How can I cancel my flight?
If you wish to cancel your BERWAYS flight, please contact our customer service.
If you booked your flight through a travel agency or as part of a package tour, please contact the respective tour operator or travel agency.
Where can I find my booking number?
You will find your booking number in the booking confirmation or in the travel documents provided by your tour operator.
Can I book an upgrade?
You can upgrade your BERWAYS flight from Economy Class to Business Class up to 24 hours before departure under “My Booking,” provided there are enough seats available. After that, upgrades are only possible at the airport or through our customer service.
A fare upgrade is no longer possible after booking. Baggage and other additional services must be booked individually after booking.
Check-in
How can I check in?
Check-in can be done online at www.berways.com under “Check-in” or at the airport (subject to a fee for the Basic fare).
How can I check in for a charter flight/special flight?
For charter and special flights, check-in is only free of charge at the airport; online check-in is not available. Please allow sufficient time.
When must check-in be completed by?
Airport check-in:
Please arrive at the check-in counter in good time so that you are checked in and have your boarding pass at least 60 minutes before departure. We recommend arriving at the check-in counter at least 90 minutes before departure. Airport check-in is subject to a fee with the Basic fare, but baggage check-in is free of charge.
Online check-in:
Online check-in opens 48 hours before departure and closes 4 hours before the scheduled departure time.
Baggage
What are the baggage allowances?
You can find all information about baggage HERE. The exact baggage allowances can be found in your booking confirmation.
How can I check in my baggage?
You drop off your checked baggage at the check-in counter at the airport.
What do I need to bear in mind regarding baggage?
You can find all information about baggage HERE.
What items are prohibited in baggage?
You can find all information about baggage HERE.
My baggage has been lost or damaged - what should I do?
We are sorry that your baggage has been lost or damaged.
Report the damage or loss immediately to the responsible handling agent (“Lost & Found”) at your destination airport and have a damage report drawn up. Alternatively, you can send the damage report to BERWAYS.
If the loss or damage is only reported after you have left the airport premises, you must prove that it did not occur between baggage claim and the time of reporting.
What is considered special/excess baggage?
Baggage that is not considered free baggage allowance due to its weight, size, or nature (e.g., sports equipment, weapons) is considered special baggage or excess baggage.
This must be registered at least 72 hours before departure and is subject to a fee (except for mobility aids, etc.).
Transportation will only take place after confirmation by BERWAYS and is subject to available capacity and safety regulations.
Can I take my pet with me?
Animals (with the exception of recognized assistance dogs) are not permitted on BERWAYS flights.
Barrier-free travel
& Traveling with children
Can I travel barrier-free with BERWAYS?
Yes, you can travel barrier-free with BERWAYS. You can find all information about barrier-free travel HERE.
What do I need to bear in mind when traveling with children?
You can find all information on the topic of “Traveling with children” HERE.
What do I need to bear in mind when I am pregnant?
Pregnant women may travel until the end of the 32nd week of pregnancy if they present a medical certificate (pregnancy log) confirming their stage of pregnancy. If the flight falls within the period after the 32nd week of pregnancy, BERWAYS may refuse carriage. This applies to the outbound flight even if only the return flight falls within this period. To avoid health risks, we recommend consulting your doctor before traveling.
Safety
Can I take a power bank with me?
Yes, power banks may have a maximum capacity of 100 Wh per device.
Up to 5 devices are allowed per person. They must be carried in your hand baggage and be accessible at all times.
For safety reasons, however, power banks may not be used on board and must be switched off.
Is smoking permitted on board?
No. All BERWAYS flights are non-smoking flights. Smoking any type of cigarette, including electronic cigarettes, is prohibited on board. Electronic cigarettes and their batteries may only be carried in hand baggage.
Can I drink my own alcoholic drinks on board?
No. The consumption of alcoholic beverages not served by the cabin crew is not permitted on board.